Med Spa Cancellation Policy
Updated Cancellation Policy as of March 2025
This policy is being disclosed to you, the cardholder, to comply with Card Brand requirements informing you of the following specifications related to canceling services that are being booked with WELL & Company through the Boulevard booking platform.By booking an appointment through this platform, you are acknowledging your understanding of the policy, the requirements, and are subject to the terms below.
Terms
Appointments can be canceled or rescheduled by you, the cardholder, without a cancellation fee being applied if cancelled or rescheduled a minimum of 24-hours before the scheduled start time of your appointment.
If you, the cardholder, cancel or reschedule your appointment with less than 24-hours notice per this policy; it is considered a “Late-Cancellation” and is subject to afee of $50 for all MedSpa services with the exception of Co2 laser which will be a fee of 20% of the scheduled service.
If you, the cardholder, do not contact the business to cancel or reschedule your appointment and do not present for your appointment, you are subject to a fee of50% of the scheduled service(s) or $100, whichever is greater.
Late appointment arrivals impacting the completion of service are subject to being charged the full price of the scheduled service(s) to the cardholder.
As a courtesy, appointment reminder messages are sent 72 hours, 48 hours, and day of appointment by SMS and/or email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.
To ensure a full experience, please arrive at least ten minutes before your scheduled appointment time.
Applicable taxes and fees will be retained and remitted.
Primary & Urgent Care Clinic
Alexandria Location
| Monday - Thursday | 8 am - 5 pm |
| Friday | 9 am - 4:30 pm |
Extended hours and weekend appointments available to members.
Sartell Location
| Monday - Friday | 9 am - 4 pm |
*Closed Wednesday's
Extended hours and weekend appointments available to members.
MedSpa
Alexandria
| Monday – Friday | 9 am - 5 pm |
| Tuesday | Extended availability |
Sartell
| Monday – Friday | 9 am - 5 pm |
| *Closed Wednesday's |